Receiving Orders

When your online store receives an order, the following thing will happen:

  1. You will receive an email notification about the order
  2. Your customer will also receive an email confirmation of the order.
  3. The order manager will be updated to display your new order.

Capturing Payment

Applies to Offline Payment

When you have confirmed that you have received payment, you can change the order payment status using the Capture Offline Payment button.

Applies to Public Bank, Alliance Bank, PayPal or Telemoney WireCard payment gateway.

To capture payment for the order click on the Capture Authorised Transaction button. The amount will now be captured into your account and the payment status will indicate a successful capture.

Order Fulfillment

When you are ready to fulfill an order click on the Complete Order button.

If you have set to Automatic Fulfillment On Complete Order enabled, The order status will change to Done.

If you do not have the option enabled the system will prompt you to enter the number of item that will be shipped to customers.

An email notification will be sent to the customer notifying them that the order is being or has been delivered.